Redline Hoist
Terms & Conditions and Warranty

Redline Hoist understands that dependable after-sales support and comprehensive warranty protection are essential. Our commitment to product quality and customer satisfaction is supported by prompt service assistance and a competitive 5/2 year warranty.

5-Year Structural Warranty

The following structural components are covered for five (5) years:

Columns, carriages, lifting arms, floor covers, top beams, platforms, cross beams, ramps, scissor assemblies and other structural steel components.

2-Year Parts Warranty

The following hydraulic, electrical and related components are covered for two (2) years:

Hydraulic cylinders, valves, gear pumps, oil seals, bronze bushes, slider blocks, plastic components, electrical components, oil hoses, cables and other non-consumable parts.

Warranty Terms and Conditions

This warranty does not cover consumable parts, including rubber pads, or damage resulting from normal wear and tear, improper use, transit, incorrect installation, accidents, unauthorised modifications or inadequate maintenance.

Redline Hoist will not be liable for any special, indirect, incidental or consequential loss or damage arising from a breach of, or delay in fulfilling, this warranty.

Redline Hoist reserves the right to modify or improve its product designs without prior notice and without any obligation to apply those changes to products previously manufactured or supplied.

Warranty eligibility and coverage are determined using the equipment’s model and serial numbers. These details, together with all relevant proof-of-purchase and warranty documentation, must be provided when requesting service or submitting a warranty claim.

Product Warranty Policy

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under this warranty are in addition to other rights and remedies available to the consumer under law in relation to the goods.

2. Warranty Periods & Coverage

We warrant that these goods are free from defects in workmanship and materials from the date of purchase, provided the goods have been paid for in full, for the following periods:

• Hoist Structure: 5 Years (60 months) from the original date of purchase.
• Hydraulic & Working Components: 12 Months (1 year) from the original date of purchase.

3. Pre-Conditions for Warranty Coverage

This voluntary warranty applies strictly subject to the following structural and installation guidelines:

3.1. The equipment must be correctly installed. Coverage is entirely void if the goods have not been installed, or have been improperly handled prior to installation.

3.2. Installation must be completed by a suitably qualified, licensed professional installer of goods of this type.

3.3. All installation, operations, and ongoing adjustments must align exactly with the official Installation, Operation, Maintenance and Instruction Manual provided with the goods.

3.4. Warranty coverage is provided solely for the benefit of the first original retail purchaser and is strictly non-transferable. Any claim raised by third parties or subsequent owners will be rejected.

4. Exclusions & Invalidation

This policy explicitly excludes any damage, breakdown, or performance failure caused directly or indirectly by:

• Failure to properly handle, store, install, commission, or maintain the equipment in accordance with the user instructions.
• External operational impacts, contact with abrasive substances, or any unapproved direct or indirect human intervention.
• Intentional structural modifications, accidental impacts, physical alterations, or tampering by unauthorized entities.
• Shifting, weakening, cracking, or movement of the foundational concrete surface or structural floor setting on which the hoist is anchored.
• Environmental exposure, outdoor installation without adequate shelter, or operations in corrosive/adverse atmospheres.